Ordering With Us

At Jay Scotts Europe, customer satisfaction and professional service are at the core of our wholesale operations. Our team is committed to understanding your project needs and ensuring reliable lead times, consistent product quality, and efficient delivery throughout Europe.

This page outlines all essential information regarding wholesale accounts, payment, order types, backorders, cancellations, shipping, freight handling, damage reporting, returns, and warranty.

 

1. Wholesale Accounts

Jay Scotts Europe serves wholesale and trade partners only. To request a wholesale account, please register here:

https://jayscotts.com/lp/become-our-wholesale-partner/ (a saját domainünkön ugyanez a kétlépcsős form).

Some documentation may be requested depending on your country of operation and company type.

 

2. Payment Terms

• Jay Scotts Europe does not offer credit terms.
• All orders must be paid in full in advance before processing begins.
• Accepted payment methods include:
  • bank transfer
  • advance payment
  • credit card
  • PayPal

For container quantities (minimum 20 ft) or project-based orders, please request custom payment terms here: marta.pusztai@jayscotts-europe.com

Upon receipt of payment, inventory is reserved (for EU stock) or production steps are initiated (for backorders or made-to-order items).

Custom colors and tooling

• We offer 20 standard color options.
• Custom colors require a minimum order of 20 units per model per color.
• Custom molds require a tooling fee.
• Custom color / custom mold fees are non-refundable.

 

3. Order Types

Jay Scotts Europe supports three ordering pathways:

 

3.1 EU Stock Orders

Products listed under “From EU Stock” are stored in our Hungarian warehouse.

Processing:

• Payment reserves stock immediately.
• A Sales Order Confirmation is issued (model, color, quantity, addresses, drainage hole requests).

Shipping:

• DHL standard: 7–10 business days within Europe
• DHL express: 3–5 business days (surcharge applies)
• For oversized or pallet shipments, customer service provides custom freight solutions.

Drainage holes:

• Requests must be included before order confirmation.

 

3.2 Backorder Items (Not in Stock)

If an item is temporarily unavailable from EU stock, it may be ordered as a backorder.

• Backorder items include an ETA on the Sales Order Confirmation (estimated arrival into EU warehouse).
• After arrival, orders typically ship within 7–21 days, depending on QC capacity.
• Backorders may ship automatically once available unless the customer requests alternative arrangements.

 

3.3 Made-to-Order Production (Factory Orders)

Suitable for projects requiring:

• quantities beyond EU available stock,
• special colors (MOQ 20 units/model/color),
• items currently in production,
• or custom molds.

Lead times depend on factory load, freight schedules, container availability, and customs processing.

 

4. Order Confirmation Process

An order becomes official and binding upon payment. Following payment:

1. Your items are allocated (EU stock) or entered into the production / finishing queue.
2. A detailed Sales Order Confirmation is issued.
3. Customers must carefully review:
   • product codes and sizes
   • colors
   • quantities
   • billing & shipping addresses
   • any drainage hole instructions

Any corrections must be submitted immediately in writing.

 

5. Order Modifications & Cancellations

5.1 Modifications

Changes to an order — including quantity, color, or model — must be requested within 24 hours of payment.
After this window, modifications cannot be guaranteed, as preparation or production may have begun.

 

5.2 Cancellations

After 24 hours from payment, all orders are final, including:

• EU stock orders
• backorders
• made-to-order production

As this is a B2B environment, no statutory right of withdrawal applies.

 

6. Shipping & Freight Handling

6.1 Ground / Parcel Shipping (DHL)

For most EU stock orders, DHL is used. Tracking information is sent once the shipment is collected. Tracking updates may take up to 24 hours to appear.

 

6.2 Freight Shipping (Oversized orders)

Freight shipments:

• are loaded on pallets
• require a loading dock or forklift at delivery
• require a liftgate for residential or non-dock deliveries
• may incur additional surcharges

Carriers are not movers; delivery is curbside only.

 

6.3 Transit Times

Transit times are estimates and may be affected by:

• • weather
• customs delays
• seasonal volume
• carrier congestion

 

7. Damage, Loss & Reporting Requirements

Risk transfers to the customer once goods are handed over to the carrier.

Upon delivery, customers must:

Inspect shipments immediately:

• exterior of boxes / pallets
• planter surfaces
• packaging condition

If damaged, customers may:

• refuse shipment, or
• note damage on the delivery document (BOL).

Concealed damage If the driver cannot wait, note: “Inspection not possible at time of delivery.”

Reporting damage Must be submitted immediately in writing, including:

• photos of products
• packaging
• cartons / pallets
• description of issue

If damage is not documented at delivery, Jay Scotts Europe may be unable to assist.

 

8. Return Policy (B2B)

• Returns are not accepted unless required for warranty claims.
• Unauthorized returns are not eligible for credit.
• Custom planters and any planter with drainage holes are non-refundable.
• Projects requiring returns may be assessed handling or restocking fees (up to 30%), where agreed in writing.

 

9. Warranty

Jay Scotts Europe follows the official Jay Scotts USA warranty program.

Warranty coverage:

• 3-year manufacturer’s warranty (from delivery date)
• applicable to defects in materials or workmanship

Exclusions:

• improper installation - By placing an order, the customer agrees to read and comply with all product handling and care instructions. Link
• misuse or overloading
• mechanical damage
• environmental exposure beyond recommended conditions
• third-party alterations

Warranty claims must include:

• invoice copy
• detailed images
• description of issue
• installation details if relevant

 

10. Customer Service

We support our European partners with:

• stock availability inquiries
• backorder timelines
• freight coordination
• technical specifications
• project planning
• color / model selection

Contact: marta.pusztai@jayscotts-europe.com